Single digital gateway

The single digital gateway is a network of national portals that provides online access to information, administrative procedures and assistance services that European Union (EU) citizens and businesses may need when living or doing business in another EU Member State. Access to the digital gateway is gained via a search function in the Your Europe portal.

Set up under Regulation (EU) 2018/1724, the gateway will guide citizens and companies towards information on national and EU rules, rights and procedures, as well as to the websites where they can carry out these procedures online.

Users looking for help will be guided towards assistance and problem-solving services. If users are still confused about which rules apply or if they have trouble with a procedure, they will be guided to the most appropriate EU or national assistance service to solve their problem.

By 12 December 2023, a list of 21 important administrative procedures must be fully available online in all Member States. These will cover situations that are relevant for doing business, working, studying or moving from one Member State to another. Examples include:
- requesting proof of residence;
- applying for study grants;
- asking for academic recognition of diplomas;
- registering a vehicle;
- getting a European health insurance card;
- claiming pension benefits; and
- registering employees for pension and insurance schemes.
All national online procedures will have to be made fully accessible to cross-border users.
The ‘once-only principle’ (i.e. users should not have to submit to authorities documents or data already held by other authorities) will be applied to cross-border exchanges of evidence for a range of procedures. For these procedures, users will be given the option to request the direct exchange of evidence between authorities in different Member States.
Starting in December 2020, users are able to provide feedback on problems they come across in the internal market, with a view to improving policymaking.